---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Omnichannel Callback

# Install Omnichannel Callback {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Omnichannel Callback application
(sn_omni_callback) if you have the admin role.The application includes demo
data and installs related ServiceNow® Store applications and plugins if they
are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Omnichannel Callback](https://store.servicenow.com/sn_appstore_store.do#!/store/application/aeaed24c87478510b4eb52093cbb3563/1.5.2?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=omnichannel%20callback&sl=sh) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Role required: admin

## About this task

The following items are installed with Omnichannel Callback:

* Roles
* Scheduled jobs
* Tables
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For more information, see [Components installed with Omnichannel Callback](https://www.servicenow.com/docs/4dkkcIsnFQ7r1ZDzFdMA5A#installed-with-omnichannel-callback "Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Omnichannel Callback application (sn_omni_callback) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-omnichannel-callback__p_id1_nfg_h1c}
4. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
6. Select Install.
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