---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Reference

# Omnichannel Callback reference {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information that you can use to configure and administer Omnichannel Callback.
* **[Components installed with Omnichannel Callback](https://www.servicenow.com/docs/4dkkcIsnFQ7r1ZDzFdMA5A#installed-with-omnichannel-callback)**   
  Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.
* **[Domain separation and Omnichannel Callback](https://www.servicenow.com/docs/sCrDDFYFOqwrph9h6faA9A)**   
  Domain separation is supported for Omnichannel Callback. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.