---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Sidebar discussion subject mapping

# Configure Sidebar discussion subject mapping {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a subject mapping to customize what displays in the subject field of a Sidebar conversation. The subject field defaults to the short description.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. Select Sidebar.
3. In the Discussion subject mapping section, select View settings.
4. On the Sidebar Discussion Subject Mapping screen, select New to create a new record or select an existing record and fill in the fields:  
   {#sidebar-discussion-subject-mapping__table_tnb_j4y_42c__entry__2}

   | Field | Description |
   |-|-|
   | Active | Activates the requester-mapping record. |
   | Inherit | Extends and applies the feature to the child tables. |
   | Table | Table to which the requester mapping should be applied. |
   | Order | Order of the configuration. You can define multiple subject mapping configurations for a single table. The system executes the query in the descending order. |
   | Subject | Subject for a record. |
   | Domain | Domain for the record. |
   [ ]

   {#sidebar-discussion-subject-mapping__table_tnb_j4y_42c}
5. Select Save.
{#sidebar-discussion-subject-mapping__steps_ix4_bkl_j3c}

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