---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate ServiceNow Otto for Virtual Agent for Microsoft Teams

# Activate ServiceNow Otto for Virtual Agent for Microsoft Teams {#ariaid-title1}

Release version: Australia  
Updated April 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add ServiceNow Otto for Virtual Agent to your Microsoft Teams and Microsoft Copilot bot.

## Before you begin

Role required: admin or virtual_agent_admin  
Create a self-configured bot for Microsoft Copilot. For more information, see [Setting up the Self-configured bot for using Microsoft Copilot](https://www.servicenow.com/docs/DEbLVf2WiQmTwkn09nscdw "Using your Self-configured bot with Microsoft Copilot for ServiceNow Otto conversations requires you to complete a few additional setup actions.").  
Note:  
Ensure you've updated the version of your Microsoft Teams app in the Version field.

## Procedure

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Select the Assistants tab.
3. On the SeviceNow Otto for Virtual Agent (default) tile, select Edit.
4. Select Review display experiences.
5. Select the Channels tab.
6. Choose the self-configured bot for the Teams channel experience you want to activate by selecting the Select row check box next to its name.
7. Select Save and continue.
8. Navigate to AllConversational InterfacesChannels and Integrations.
9. Under Integrations, in the Microsoft Teams tile, select Manage.
10. In the Self-configured tile, next to your bot's name, select the Manage bot icon (![]()), and then select Manage bot from the drop-down menu.
11. Select Edit configuration, and then select the check box next to Copilot.  
    Note:  
    The Copilot option will be a Message extension option instead if you haven't selected the matching bot in Step 4.
12. Select Save.  
    The bot is now active for Copilot, and the bot's Configuration tab opens.
13. Select Download to save the manifest zip file.

## What to do next

Upload the manifest to Microsoft Teams to make your bot experience available in the Microsoft global apps store, which will also activate the Custom Engine Agent (CEA) in Microsoft Copilot. For more information, see [Upload the manifest package file to publish your bot](https://www.servicenow.com/docs/qv89TkDefGj54CQOXuf4MA "Upload the manifest file that you generated to the Microsoft Teams and test your app experience to make it be available in the Microsoft global app store.").

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