---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate plugins for Conversational Integration with Google Chat

# Activate plugins for Conversational Integration with Google Chat {#ariaid-title1}

Release version: Australia  
Updated April 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin and the Conversational Integration with Google Chat \[sn_va_google-chat\] plugin.

## Before you begin

Role required: virtual_agent_admin or admin and external_app_install_admin.

## About this task

Activate and install multiple plugins and applications to finish installing Conversational Integration with Google Chat. For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).)

## Procedure

1. Install the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin.  
   For more information on activating the Glide Virtual Agent plugin, see [Activate Virtual Agent](https://www.servicenow.com/docs/iHQqAdaZ~cGRC~LNtZQF~g "You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active.").
2. Download the Google Chat app from the ServiceNow® Store.  
   For more information about downloading the app, Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html)..
3. Install the Google Chat \[sn_va_google-chat\] plugin in your ServiceNow instance.  
   For more information about installing Google Chat, see [Integrate Virtual Agent with Google Chat using the self-configured bot](https://www.servicenow.com/docs/PsSyq984gNBs_lhWWu8yvw "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other.").

## What to do next

[Configuring your Conversational Integration with Google Chat](https://www.servicenow.com/docs/uwLHAzQHz7rRB9oJxhCyGA "Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.")