---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Conversational SMS Integration with Twilio {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.

## Configuration overview {#configure-va-sms-twilio-app__cf-config-parent-checklist}

1. [Install Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/s0LBD6p8Tjc5D0u~KypSOw "You can install the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application to host Virtual Agent conversations in the SMS Twilio application.").

   Install the application from the ServiceNow Store.
2. [Set up the Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/WofYC~tXj07PrF6dJSrFxg "Integrate Twilio with Virtual Agent so that you can engage in SMS bot conversations.").

   Integrate Twilio with Virtual Agent.
3. [Configure SMS authentication](https://www.servicenow.com/docs/jCCVZ5pBKnmTCszCOvrvzw "Authenticate all users using Conversational SMS Integration with Twilio with Soft PIN (SN) and Google authenticators as the 2-factor authentication mechanisms for account linking.").

   Set up user authentication.
{#configure-va-sms-twilio-app__cf-config-parent-tasks-ol}
* **[Install Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/s0LBD6p8Tjc5D0u~KypSOw)**   
  You can install the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application to host Virtual Agent conversations in the SMS Twilio application.
* **[Set up the Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/WofYC~tXj07PrF6dJSrFxg)**   
  Integrate Twilio with Virtual Agent so that you can engage in SMS bot conversations.
* **[Configure SMS authentication](https://www.servicenow.com/docs/jCCVZ5pBKnmTCszCOvrvzw)**   
  Authenticate all users using Conversational SMS Integration with Twilio with Soft PIN (SN) and Google authenticators as the 2-factor authentication mechanisms for account linking.