---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure WhatsApp Cloud API provider properties

# Configure WhatsApp Cloud API provider properties {#ariaid-title1}

Release version: Australia  
Updated May 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can customize the behavior of the Conversational Integration with WhatsApp (WhatsApp Cloud API) application by configuring its provider properties.

## Before you begin

Role required: admin

## Procedure

1. In the filter navigator, enter `sys_cs_provider.list`.
2. In the Connections list, select VA Whatsapp Adapter Provider.
3. Select the Provider Properties tab.
4. In the Custom Adapter Properties list, select the property that you want to update.  
   Note:  
   If a message appears about the application scope, select here to be able to edit the record.
5. Update the Value field and select Update.

## Result

The provider property is updated with the new value.
**Related concepts**   

* [WhatsApp Cloud API provider properties](https://www.servicenow.com/docs/w0gBd3utmVzBuI2OpsXPCg "Use provider properties to customize the behavior of the Conversational Integration with Conversational Integration with WhatsApp (WhatsApp Cloud API) application.")