---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Google Chat {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.

## Conversational Integration with Google Chat overview {#exploring-ci-google-chat__cf-exploring-parent-overview}

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat

You must have ServiceNow Otto in Virtual Agent for Google Chat activated. For more information, see  
You have two options for integrating Virtual Agent with Google Chat: the Now Virtual Agent bot and a self-configured bot.{#exploring-ci-google-chat__cf-exploring-parent-overview__entry__2}

| Integration type | Method |
|-|-|
| Now Virtual Agent | Log in to your Google Chat account when you're prompted. The production bot is automatically configured for your account. |
| Self-configured bot | 1. On the Integrate Google Chat with self configured bot screen, complete the information: * Bot name: Enter a name for your bot. * Inbound Service Account Email: Enter the inbound service account email from [Integrate Virtual Agent with Google Chat using the self-configured bot](https://www.servicenow.com/docs/PsSyq984gNBs_lhWWu8yvw "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other."). * Outbound Service Account Email: Enter the outbound service account email from [Integrate Virtual Agent with Google Chat using the self-configured bot](https://www.servicenow.com/docs/PsSyq984gNBs_lhWWu8yvw "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other."). * Private key password: The password is set when you create your key. The default is <kbd class="ph userinput">notasecret</kbd>. 2. In the Attachments section, drag or select your .p12 file. 3. Select Submit. 4. Navigate to [Google Chat](https://mail.google.com/chat/u/0/#chat/home/welcome). 5. Select New Chat. 6. Enter the app name and select it. {#exploring-ci-google-chat__ol_igg_ngn_b1c} |
[ ]

## Conversational Integration with Google Chat users {#exploring-ci-google-chat__cf-exploring-parent-users}

{#exploring-ci-google-chat__table_hq2_dwp_sfc__entry__2}

| User | Description |
|-|-|
| admin or virtual_agent_admin | Create and publish Virtual Agent conversations. |
| admin.google.com | A Google account with admin privileges is required to integrate Virtual Agent in Google. |
[Table 1. Users]

{#exploring-ci-google-chat__table_hq2_dwp_sfc} Follow these steps to add Conversational Integration with Google Chat:

1. [Install Conversational Integration with Google Chat](https://www.servicenow.com/docs/AcidTLO2ra26RDc_XeWSQA "Activate the necessary plugins and ServiceNow Otto in Virtual Agent for Google Chat")
2. [Integrate Virtual Agent with Google Chat using the self-configured bot](https://www.servicenow.com/docs/PsSyq984gNBs_lhWWu8yvw "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other.")
3. [Integrate Virtual Agent with Google Chat](https://www.servicenow.com/docs/46VMGDR3KFV472Kdt9s4dw "Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.")
{#exploring-ci-google-chat__ol_e3p_tmc_cgc}