---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Microsoft Teams {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Conversational Integration with Microsoft Teams application to connect your end users with Virtual Agent or live agents through your company's Microsoft Teams account.

## Conversational Integration with Microsoft Teams users {#exploring-ci-microsoft-teams__cf-exploring-parent-users}

{#exploring-ci-microsoft-teams__table_wyg_s21_gfc__entry__2}

| User | Description |
|-|-|
| admin or virtual_agent_admin | Create and publish Virtual Agent conversations. |
| admin.microsoft.com | A Microsoft 365 account with admin privileges is required to integrate Virtual Agent in Microsoft Teams. |
[Table 1. Users]

{#exploring-ci-microsoft-teams__table_wyg_s21_gfc}

## Conversational Integration with Microsoft Teams workflow {#exploring-ci-microsoft-teams__cf-exploring-parent-workflow}

Ensure that you have a Microsoft 365 account with admin privileges (admin.microsoft.com accessible). To install Conversational Integration with Microsoft Teams, you need the admin or virtual_agent_admin role.  
Figure 1. Workflow of Conversational Integration with Microsoft Teams  
1. [Install Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/0N~oSWJvqRkaeU_VpjObsQ "You can install the Microsoft Teams (sn_va_teams) application to integrate with Now Virtual Agent if you have the admin role.").
2. Add integrations.

   [Integrate with Virtual Agent](https://www.servicenow.com/docs/kuMKvqIc4q0pxNQ3ZwrJnQ "Enable ServiceNow Virtual Agent to integrate with the Microsoft Teams application.").
   :   Manage and configure Virtual Agent settings.

   [Integrate with a self-configured bot](https://www.servicenow.com/docs/xt4D~MAZTTZfPGXkVLxPFA "You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.").
   :   Create a bot in Microsoft Teams. Manage and configure the self-configured bot, then generate the manifest file. Upload the manifest file to Microsoft Teams. Configure Virtual Agent settings.  
       Note:  
       Verify that you enabled Message Extensions when generating the manifest file, and verify your bot name is one word.
{#exploring-ci-microsoft-teams__cf-exploring-parent-workflow-ol}

## What to explore next {#exploring-ci-microsoft-teams__cf-exploring-parent-links}

To learn more about configuring and using Conversational Integration with Microsoft Teams, see:

* [Configure Virtual Agent for Microsoft Teams](https://www.servicenow.com/docs/3RHOuiXUydY4ti61nL00ZA "Configure your Microsoft Teams bots that are integrated with Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.").
* .
* [Integrate Now Assist in Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/eCGV45e~rBcj3gzbKypIjw "ServiceNow Otto for Virtual Agent uses large language models (LLMs) and generative AI to improve deflection rates and reduce the amount of work that Natural Language Understanding (NLU) topic discovery once required.").
* [Integrate Now Assist in Virtual Agent with Microsoft Copilot](https://www.servicenow.com/docs/w0PKuUX3pNksLjJDmI6R3w "Integrate with Microsoft Copilot using Conversational Integration with Microsoft Teams to leverage the generative AI conversational experience.").
{#exploring-ci-microsoft-teams__ul_azg_s21_gfc}  
For more information about integrating Microsoft Copilot with ServiceNow Otto, see the following ServiceNow blog and community articles:

* <https://www.servicenow.com/blogs/2024/now-assist-microsoft-copilot>
* <https://www.servicenow.com/community/virtual-agent-nlu-articles/microsoft-copilot-integration-with-now-assist-faq-zurich-release/ta-p/3048238>
{#exploring-ci-microsoft-teams__ul_ohf_mq2_tgc}
* **[Plugins for Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/lIvExzl25jbFH4bnRd~HZQ)**   
  Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin, the Conversational Integration with Microsoft Teams \[sn_va_teams\] plugin, and verify its additional plugins to enable other features for conversation design.