---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate VA with other channels

# Integrating Virtual Agent with other channels {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate and extend the capabilities of Virtual Agent by connecting
to your employees and customers where they already are. They are engaged in web portals, Now® Mobile apps, and collaboration tools such as Slack,
Microsoft Teams, Facebook Messenger consumer app,
Workplace enterprise messaging app, and any other popular chat or messaging app.
* **[Creating conversational custom chat integrations in Virtual Agent](https://www.servicenow.com/docs/rmlMH~ROxm6HjscsbgzblA)**   
  Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow® Virtual Agent to any conversational interface.
* **[Integrating Virtual Agent with messaging apps](https://www.servicenow.com/docs/eYn0beX_CQLOgHdD3uqHuA)**   
  Enable users to run Virtual Agent bot conversations in supported third-party messaging apps. Use the Conversational Integration apps for Slack, Microsoft Teams, and Workplace that are available from the ServiceNow Store to configure these messaging apps on your ServiceNow instance.
* **[Integrating Virtual Agent with Voice channels](https://www.servicenow.com/docs/4VkGwKGxudAH5yekI~38aA)**   
  Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow® Store to configure these voice-based apps for your ServiceNow instance.