---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Manage the self-configured bot integration with Slack

# Manage the self-configured bot integration with Slack {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage your Conversational Integration with Slack application, its
branding, and customize the self-configured bot-specific messages in your ServiceNow instance after integration.

## Before you begin

Role required: virtual_agent_admin or admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.
3. Select Manage on the Slack tile.  
   If you want to integrate your ServiceNow instance with another Slack bot, select the plus icon in the Self-configured bot area, or use the Add integration drop-down menu and select Integrate with Self-configured bot. For
   more information, see [Integrate your ServiceNow instance with a self-configured bot](https://www.servicenow.com/docs/QLS7w0EtKGxa9NEj4fpRQg "Add the self-configured bot to your ServiceNow instance to complete the integration with Slack.").

   When you select Manage, you're redirected to the Manage Slack channel page where you can manage the bots.
4. Select the Manage Bot icon ![](), and then select Manage Bot.  
   You're redirected to the Bot Configuration page for the selected bot.
5. Select the Configuration tab to brand your self-configured bot.  
   For more information about branding your self-configured bot, see [Configure branding for your self-configured bot](https://www.servicenow.com/docs/8ti0uYReHQfK8jFzAXOUbA "Configure your self-configured Slack app's branding. You have the flexibility to customize the default ServiceNow branding for the Slack self-configured bot name and icon.").
6. Select the Bot Messages tab to create and edit a bot message.  
   For more information, see [Create bot messages](https://www.servicenow.com/docs/J4GDUaYzmf_T_WSRNt5pmg#create-bot-messages "Create channel-specific bot messages.").
{#manage-slack-self-bot__steps_l3w_jwx_k4b}

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