---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Managing conversational actions

# Managing conversational actions in Assistant Designer {#ariaid-title1}

Release version: Australia  
Updated May 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View and manage conversational actions through Assistant Designer.
Note:  
An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/eKqBAMdp0dJqYGORLs9Lhw "The Virtual Agent Designer legacy home page lists cards for available topics in your instance."). When you have the admin or virtual_agent_admin role, you can work with conversational actions in Assistant Designer.

Conversational actions currently can't be created in Assistant Designer. You can only view and edit them in Assistant Designer. Conversational actions can be created, tested, and deleted only in Workflow Studio. For more details on creating actions, see [Create an action in Workflow Studio](https://www.servicenow.com/docs/access?context=create-action&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

When you open an action, a tab is displayed in the navigation header bar. This tab opens the action in Workflow Studio within the Assistant Designer environment. The following columns appear by default:  
{#managing-conversational-actions__table_ab1_jvk_ndc__entry__2}

| Column | Description |
|-|-|
| Name | Name of the action. Select the name of the action to work with that action directly in Assistant Designer. |
| Type | Action. |
| Status | Status type such as Published. |
| Active | Whether the asset is active or inactive. |
| Last modified | Time that the subflow was last modified. |
| Description | Description of the action. |
[ ]

{#managing-conversational-actions__table_ab1_jvk_ndc}
Use the row actions icon ![]() to work with visibility settings for Promoted, Discoverable, Visible, and Active:  
{#managing-conversational-actions__table_rhk_x5k_ndc__entry__2}

| Option | Description |
|-|-|
| Promoted | Option to toggle the action's Promoted status to show as a suggested conversational asset in the virtual assistant. |
| Discoverable | Option to toggle the action's Discoverable status. If discoverable, the action is invoked when matched with a user's utterance. |
| Visible | Option to toggle the action's visibility to users. If visible, the action appears whenever the Show me everything option is selected in the conversation. |
| Active | Option to toggle the action's active status. If active, the action is available within the conversation. |
| Delete | Option to delete the action is not applicable within Virtual Agent Designer because actions can only be deleted within Workflow Studio. |
[ ]

{#managing-conversational-actions__table_rhk_x5k_ndc}
**Related concepts**   

* [Integrating Virtual Agent with Workflow Studio workflows](https://www.servicenow.com/docs/mGo3~kmWl3HmpEz07C9d1g "The workflows of ServiceNow Workflow Studio can be integrated within ServiceNow Virtual Agent topics. You can then use these workflows in Virtual Agent conversations.")  
**Related topics**   

* [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Conversational actions](https://www.servicenow.com/docs/access?context=conversational-actions&version=australia&pubname=australia-build-workflows&ft:locale=en-US)