--- sourceDocument: Australia Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces Release : - australia ft:locale : - en-US ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Managing custom skills # Managing custom skills in Assistant Designer Asset library {#ariaid-title1} Release version: Australia Updated March 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing custom skills in Assistant Designer Asset library This content explains how ServiceNow customers can view and manage custom skills using the Assistant Designer Asset library within the Virtual Agent environment. It highlights the relationship between different tools---Assistant Designer Asset library and AI Skill Kit---and clarifies which actions can be performed in each. Show full answer Show less Note that access to features depends on your ServiceNow license, and the interface may differ if ServiceNow Otto in Virtual Agent is installed (providing an updated UI) or not (showing the legacy UI). ## Key Features * **Viewing Custom Skills:** Customers can view the list of custom skills in the Assistant Designer Asset library, including details like skill name, type, status (e.g., Published), active state, last modified time, and description. * **Skill Management Actions:** Within the Assistant Designer Asset library, customers can toggle visibility and availability settings for skills, including Promoted, Discoverable, Visible, and Active statuses, which control how skills appear and behave in virtual assistant conversations. * **Skill Editing and Deletion:** Custom skills cannot be created or deleted in the Assistant Designer Asset library. Instead, skills must be created, tested, and deleted exclusively within AI Skill Kit. Selecting a skill in the Asset library opens it in AI Skill Kit for editing. * **Deployment Settings:** For a custom skill to appear in the Assistant Designer Asset library, it must be properly configured in AI Skill Kit's deployment settings by enabling Platform skills in the Feature list and the ServiceNow Otto panel card. ## Practical Implications for ServiceNow Customers * Administrators with the **virtualagentadmin** role can efficiently manage skill visibility and active status directly in the Asset library without switching tools, streamlining skill deployment control. * Since creation and deletion require AI Skill Kit, customers should plan skill lifecycle management accordingly, using AI Skill Kit for development and Assistant Designer Asset library for monitoring and toggling availability. * Understanding deployment settings in AI Skill Kit is crucial to ensure custom skills are accessible in the Assistant Designer Asset library and thus available to end-users through Virtual Agent. View custom skills through Assistant Designer Asset library. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/eKqBAMdp0dJqYGORLs9Lhw "The Virtual Agent Designer legacy home page lists cards for available topics in your instance."). Role required: virtual_agent_admin When you select a custom skill, it opens the skill in AI Skill Kit. Custom skills currently can't be created in Virtual Agent Designer. You can only view them in Assistant Designer Asset library. The skills can be created, tested, and deleted only in AI Skill Kit. For more details on creating skills, see [Create a skill](https://www.servicenow.com/docs/access?context=create-new-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Figure 1. Custom skills as viewed in Assistant Designer Asset library {#managing-custom-skills__table_ab1_jvk_ndc__entry__2} | Column | Description | |-|-| | Name | Name of the skill. Select the skill to open it in AI Skill Kit. | | Type | Custom skill. | | Status | Status type such as Published. | | Active | Whether the skill is active or inactive. | | Last modified | Time that the skill was last modified. | | Description | Description of the custom skill. | [ ] {#managing-custom-skills__table_ab1_jvk_ndc} Use the row actions icon ![]() to work with visibility settings for Promoted, Discoverable, Visible, and Active: {#managing-custom-skills__table_rhk_x5k_ndc__entry__2} | Option | Description | |-|-| | Promoted | Option to toggle the skill's Promoted status to show as a suggested conversational asset in the virtual assistant. | | Discoverable | Option to toggle the skill's Discoverable status. If discoverable, the skill is invoked when matched with a user's utterance. | | Visible | Option to toggle the skill's visibility to users. If visible, the skill appears whenever the Show me everything option is selected in the conversation. | | Active | Option to toggle the skill's active status. If active, the skill is available within the conversation. | | Delete | Delete option for skills is inactive in Assistant Designer Asset library. The skills can only be deleted from AI Skill Kit. | [ ] {#managing-custom-skills__table_rhk_x5k_ndc} Custom skills become available in Assistant Designer Asset library based on the deployment settings in AI Skill Kit. 1. Navigate to ServiceNow Otto Skill KitHome and select the skill. 2. Select Skill settingsDeployment settings. 3. For the skill to become available in Assistant Designer Asset library, the following options should be selected: * Select Platform skills in the Feature list. * Select the ServiceNow Otto panel card to enable the skill through the ServiceNow Otto Panel. {#managing-custom-skills__ul_jq1_x13_12c} {#managing-custom-skills__ol_tfv_bmh_12c} * For more information about the ServiceNow Otto Panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * For more information about AI Skill Kit, see [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). {#managing-custom-skills__ul_wrp_kfl_ndc} *[\>]: and then