--- sourceDocument: Australia Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces Release : - australia ft:locale : - en-US ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Managing AI agents # Managing AI agents in Assistant Designer {#ariaid-title1} Release version: Australia Updated October 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing AI agents in Assistant Designer AI agents created in AI Agent Studio are managed and monitored within Assistant Designer, where you can view their status, visibility, and activation settings. These AI agents cannot be created or edited in Virtual Agent Designer but are fully managed through AI Agent Studio. Assistant Designer provides a centralized view of all AI agents activated for virtual assistant interactions. Show full answer Show less Access to AI agents and related features depends on your ServiceNow license and product tier. The user interface for managing these agents may differ depending on whether you have installed ServiceNow Otto in Virtual Agent. ## Key Features * **AI Agents List View:** Displays AI agents with important details such as name, type, status (e.g., Published), active/inactive status, last modified timestamp, and description. * **Visibility and Activation Controls:** Through row actions, toggle settings for: * **Promoted:** Shows the AI agent as a suggested conversational asset in the virtual assistant (requires selecting an assistant first). * **Discoverable:** Allows the AI agent to be invoked when matched with user utterances. * **Visible:** Makes the AI agent appear when users select "Show me everything" in conversations. * **Active:** Enables the AI agent to be available for conversations. * **Editing and Deleting:** AI agents cannot be created, edited, or deleted directly in Assistant Designer; these actions must be done exclusively in AI Agent Studio. * **Activation via AI Agent Studio:** To make an AI agent available in Assistant Designer, you must enable it through AI Agent Studio by allowing engagement via Virtual Agent assistants and selecting the appropriate chat assistants. ## Practical Use for ServiceNow Customers * Use Assistant Designer to monitor AI agents' status and control their visibility and activation within your virtual assistant environment. * Manage AI agents' discoverability and promotion to optimize user interactions and ensure the right AI skills are suggested or triggered during conversations. * Perform all creation, editing, testing, and deletion of AI agents exclusively in AI Agent Studio to maintain consistency and control. * Ensure AI agents are properly enabled for specific virtual assistants to make them operational and discoverable by end users. ## Additional Information AI agents can also be incorporated as custom skills within Virtual Agent topics to perform specific tasks, such as summarizing knowledge base articles. This extends the conversational capabilities of your virtual assistant by leveraging AI agents to handle complex or specialized requests. AI agents created in AI Agent Studio appear in Assistant Designer, where you can view their status and visibility. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/eKqBAMdp0dJqYGORLs9Lhw "The Virtual Agent Designer legacy home page lists cards for available topics in your instance."). Role required: virtual_agent_admin When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Virtual Agent Designer. You can only view them in Assistant Designer. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see [AI Agent Studio overview](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI agents in Assistant Designer {#managing-use-cases-ai-agents__section_ejx_3r1_cfc} Select the AI agents option to see all the AI agents activated for Assistant Designer. {#managing-use-cases-ai-agents__table_dnd_gt1_cfc__entry__2} | Column | Description | |-|-| | Name | Name of the AI agent. Select the AI agent to open it in AI Agent Studio. | | Type | AI agent. | | Status | Status type such as Published. | | Active | Whether the AI agent is active or inactive. | | Last modified | Time when the AI agent was last modified. | | Description | Description of the AI agent. | [ ] {#managing-use-cases-ai-agents__table_dnd_gt1_cfc} Use the row actions icon ( ![]()) to work with visibility settings for Promoted, Discoverable, Visible, and Active . {#managing-use-cases-ai-agents__table_fsb_pt1_cfc__entry__2} | Option | Description | |-|-| | Promoted | Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant. You must first select an assistant to promote the AI agent. | | Discoverable | Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance. | | Visible | Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation. | | Active | Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation. | | Delete | Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio. | [ ] {#managing-use-cases-ai-agents__table_fsb_pt1_cfc} AI agents become available in Assistant Designer based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer, perform the following: 1. Navigate to AllAI Agent StudioCreate and manage. 2. Select the AI agents tab, and open your chosen agent. 3. Select the Select channels and status tab. 4. In the Engage via Virtual Agent assistants card: * Activate the Allow toggle switch. * Under Choose chat assistants, select the assistants where the AI agent becomes discoverable. {#managing-use-cases-ai-agents__ul_rlc_5w1_cfc} {#managing-use-cases-ai-agents__ol_olc_5w1_cfc} For detailed information about creating AI agents, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[AI agents in Virtual Agent topics](https://www.servicenow.com/docs/BGu35sLnx3kyyhcfgaGllw)** An AI agent custom skill performs a task that you pass to it from a Virtual Agent topic, such as consolidating the content of a knowledge base article. **Related concepts** * [Agentic conversations in Virtual Agent](https://www.servicenow.com/docs/S5FVYXBT1XdRupum_gjxdQ "When you query a Virtual Agent, it reasons, plans, and executes across a wide variety of options. The Virtual Agent can use AI agents, virtual agent topics, conversational actions and subflows, catalogs, KB articles, custom skills, and any ServiceNow Otto for Virtual Agent supported skills to help you.") *[\>]: and then