---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Synthesized response in Slack conversations

# Synthesized response in Slack conversations {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Synthesized responses in Slack conversations are results that are summarized as a single response, allowing users to see information in a conversational way.  
With synthesized responses, the response contains the most relevant items and information, such as:

* Returning multiple Genius Results and topics in carousel format.
* Providing unified search across topics and catalog items.
* Providing a Knowledge Base Q\&A pipeline that enables multiple snippets from multiple Knowledge Base articles to be passed to the LLM as the context for answer generation.
{#slack-synthesized-response__ul_yqm_pl2_b2c}

The overall synthesized response helps users experience a conversational flow that understands query intent, searches across records of various types, and summarizes results in a unified, easy-to-consume response.

When you ask a question in Slack with ServiceNow Otto enabled, you receive a summary of the response with catalog items and topics, followed by the citation links. For example, if you enter <kbd class="ph userinput">laptop</kbd> in your conversations, you
see the responses in a synthesized format.

When you select the View other options button, you get the list of available Knowledge Base articles and catalogs, which you can select and then view details.

## Streaming synthesized response {#slack-synthesized-response__section_kyb_jh5_xfc}

Streaming synthesized responses in Slack conversations provides a faster interaction and more engaged user experience with real-time updates while the messages are processed. To learn more about response streaming, see [Chat streaming responses](https://www.servicenow.com/docs/qh~4sylc5xgO0Uv50OjmAA "Synthesized responses stream in real time for ServiceNow Otto LLM chat conversations instead of waiting for the entire message to render. Streaming enables responses from the LLM to be sent immediately to help improve performance when replying to requests.") and [Manage an assistant chat experience](https://www.servicenow.com/docs/_IDafSsHcLE_YWTORRl4aQ "Manage the chat experience of your assistant.").  
To enable response streaming in Slack conversations, see [Enable ServiceNow Otto for Virtual Agent in Slack](https://www.servicenow.com/docs/vps53zVlauBKoSueiuvIKQ "Enable large language model (LLM) conversational experiences with ServiceNow Otto in your Slack integration."). With response streaming enabled in Slack conversations, you can experience the following enhancements:

* Reduced latency in conversations
* Increased engagement
* Ability to handle longer or more complex queries effectively
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## Example of triggering AI agents through REST API {#slack-synthesized-response__section_pfq_v3d_g3c}

Example of using the sn_aia REST API endpoints to trigger agents through REST API calls.  

    {
    "jsonrpc": "2.0",
    "id": "{{$guid}}",
    "method": "message/send",
    "params": {
    "message": {
    "kind": "message",
    "role": "user",
    "parts": [
    {
    "kind": "text",
    "text": "Help me plan a calculator app"
    }
    ],
    "messageId": "{{$guid}}"
    }
    }
    }