---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Specialized VA integrations for Teams

# Specialized Virtual Agent integrations for Microsoft Teams {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

* If both your environments are commercial, with `.com` as the suffix, follow both the self-configured and pre-published setup. instructions
* If your ServiceNow environment is `.us` and your Microsoft environment is `.com`, this is the GCC setup. Follow the self-configured bot setup instructions.
* If both your environments are `.us`, follow the GCC-H or DoD based instructions.
{#specialized-va-integs-msteams__ul_pfw_q2v_3fc}
* **[Integrating multiple ServiceNow instances with a single Microsoft Teams tenant](https://www.servicenow.com/docs/LujSU3aX_4b8G~Jhds7ZvA)**   
  Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.
* **[Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://www.servicenow.com/docs/xt4D~MAZTTZfPGXkVLxPFA)**   
  You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.
* **[Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD](https://www.servicenow.com/docs/e0ha21BXD8Y~kJFVrNN6ag)**   
  You can integrate Virtual Agent with Microsoft Teams for GCC-H (Government Community Cloud - High) or DoD (Department of Defense) customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.
* **[Deactivate streaming for all GCC customers in Microsoft Teams](https://www.servicenow.com/docs/h7Tsbi3dJUlf9ApkZLEHgQ)**   
  Control streaming in Microsoft Teams for any and all Government Community Cloud (GCC) varieties.
* **[Create and integrate a self-configured bot for a single tenant page](https://www.servicenow.com/docs/A3iEHwWe9QW6bx3ZR7A6yA)**   
  Create a self-configured single tenant bot with Microsoft Teams for integration with Virtual Agent.
* **[Enable Microsoft Teams integration in ServiceNow Protected Platform (SPP)](https://www.servicenow.com/docs/UDUVucSI1b1Bc_azPNIXVA)**   
  When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release.