---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Table bot response control

# Table bot response control {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Table bot response control

The Table bot response control in Virtual Agent topics allows ServiceNow customers to present bot responses as organized tables.
This feature helps users quickly view structured information such as planned service changes, company holidays, contact details, and testing sites within a conversation.
Tables can have between one and four columns, with optional headers, improving clarity and user experience.
Show full answer Show less  

## Key Features

* **Table Population:** Tables can be populated using either a selected ServiceNow table or custom scripts, providing flexibility depending on your data source and complexity.
* **Filtering and Sorting:** You can filter table rows using no-code condition builders or low-code scripts, and sort rows by specified columns in ascending or descending order, with creation date as a secondary sort.
* **Column Configuration:** Select up to four columns from the ServiceNow table, customize display names, and optionally show column headers to improve readability.
* **Links in Records:** Optionally enable clickable links for each record by toggling a system property, enhancing user interaction within the Virtual Agent conversation.
* **Conditional Display:** Use no-code or low-code conditions to control when the table node appears in the conversation flow.
* **Header Customization:** Add text, variables, or scripts to define the table's header for context.
* **Channel Support:** Supported across multiple channels including Web UI, Mobile UI, Microsoft Teams, Slack, LINE, and Apple Messages for Business. Partial support exists for Alexa devices with screens, while some channels like Facebook Messenger and SMS are not supported.

## Practical Implications

Using the Table bot response control enables ServiceNow customers to deliver complex data in a clear, tabular format within Virtual Agent conversations. This improves end-user comprehension and engagement by presenting data systematically. The ability to filter, sort, and link records tailors the response to user needs and organizational data structures. Conditional display and channel compatibility ensure that the table responses integrate smoothly with your existing conversational flows and deployment environments.  
Use the Table bot response control in a Virtual Agent topic to display a
bot response as a table.
Table bot responses enable users to see information in a more organized way.  
For example, you can organize and display information such as the following:

* Planned service changes
* Company holidays
* Contact information
* Testing sites
{#table-bot-response__ul_zm2_rnw_rnb}

Output tables can have between one and four columns and may include optional column
headers. You can populate tables using the conditioner builder or scripts.

## Table bot response properties {#table-bot-response__section_dpn_kg3_yrb}

{#table-bot-response__table_vm3_4ry_hfc__entry__2}

| Property | Description |
|-|-|
| Node name | Name that identifies this Table bot response control node in the topic flow. |
| Populate this table by | Options for populating the table. Select one of the following: * Table: Select the ServiceNow table that contains the data to be displayed. * Script: Enter code in the Define rows dialog box. {#table-bot-response__ul_wm3_4ry_hfc} |
| Table | The name of the table that contains the data. This field is available only when the Table option is selected. |
| Filter rows | Options for filtering the contents of the table. Choose one of the following: * Condition: Specify a no-code condition statement using the condition builder. For more information, see [Condition builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). * Script: Enter a low-code script that specifies a condition. {#table-bot-response__ul_xm3_4ry_hfc} This field is available only when the Table option is selected. |
| No records response message | Message displayed if no records are found. |
| Show links for each record | Slide this toggle to activate links for each record in the output in your Virtual Agent conversation. The Show links for each record toggle is not available by default. It can be enabled by changing the value of the system property sn_cs_builder.table_show_links_enabled to true. |
| Columns and rows ||
| Columns (left to right) | Table columns that you want to display in the conversation. You can have up to 4 columns. * Field: Select a field from the ServiceNow table to be displayed in the column. * Display name: Reflects the selected column name. Use the default name or change the name. {#table-bot-response__ul_ym3_4ry_hfc} This field is available only when the Table option is selected. |
| Sort rows by | Option for sorting returned rows by column. You can sort by one of the selected columns, or by a column not shown in the response to the user. Choose Ascending or Descending order for the sort. If you don't specify a sort order, rows are sorted by creation date in descending order. If you specify a different sort order, creation date is used as a secondary sort order. This field is available only when the Table option is selected. |
| Advanced ||
| Headers ||
| Header | Header or title for the table when the table is displayed in the response output. The header can be a text string, variables, or a script. |
| Display Column Headers | Toggle switch that enables the display of column headings. |
| Hide this node ||
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
[ ]

{#table-bot-response__table_vm3_4ry_hfc}

## Channel support {#table-bot-response__section_hwh_x3p_tsb}

{#table-bot-response__table_mms_y3p_tsb__entry__3}

| Channel | Support | Constraints |
|-|-|-|
| Web UI | Supported | None |
| Mobile UI | Supported | None |
| ServiceNow Otto panel | Not supported | Not applicable |
| Microsoft Teams | Supported | None |
| Slack | Supported | None |
| Workplace | Supported | None |
| Facebook Messenger | Not supported | Not applicable |
| SMS Twilio | Not supported | Not applicable |
| LINE | Supported | None |
| WhatsApp | Not supported | Not applicable |
| Apple Messages for Business | Supported | None |
| Alexa (Voice) | Partial support | Supported on devices with screens. For nonscreen devices, the table will be read, if possible. For details, see [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://www.servicenow.com/docs/G92fUIHPReGIQS_9ygdr8g "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa."). |
[Table 1. Channel support for the Table bot response control]

{#table-bot-response__table_mms_y3p_tsb}

## Example Table bot response output {#table-bot-response__section_zbb_smw_rnb}

Note:  
Asset library controls may display and function differently in other channels.
{#table-bot-response__table_f1f_v2p_xdb__entry__2}

| Response properties | Table bot response output |
|-|-|
| Figure 1. Table bot response control basic properties | Figure 2. Web UI Table bot response output |
| Figure 1. Table bot response control basic properties | Figure 3. Table bot response output in ServiceNow mobile |
[ ]

{#table-bot-response__table_f1f_v2p_xdb}