---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate VA with Teams

# Integrate Virtual Agent with Microsoft Teams {#ariaid-title1}

Release version: Australia  
Updated April 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable ServiceNow
Virtual Agent to integrate with the Microsoft Teams application.

## Before you begin

Role required: virtual_agent_admin or admin.
* **[Integrate ServiceNow Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/6DoDpVpMURCTP1YiJ7lI0A)**   
  Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
* **[Override Microsoft Teams integration](https://www.servicenow.com/docs/0fdVtCtpNMx7H5eA0P0kXQ)**   
  Override Virtual Agent integration with Microsoft Teams.
* **[Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://www.servicenow.com/docs/dj_Gn1RgP~V5xDd_X7f8SA)**   
  Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
* **[Specialized Virtual Agent integrations for Microsoft Teams](https://www.servicenow.com/docs/dlI7sd1zd_quFXrMzhTEFA)**   
  The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.