--- sourceDocument: Australia Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/australia/conversational-interfaces Release : - australia ft:locale : - en-US ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Link bot response control # Link bot response control {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Link bot response control The Link bot response control in ServiceNow Virtual Agent topics enables you to present responses containing URL links. You can configure it to show either a single URL link or multiple URL links (up to three) within a bot response. This control enhances user interactions by directly linking users to relevant web pages or ServiceNow records. Show full answer Show less For Virtual Agent conversations on Now mobile apps, web links open in the mobile browser by default. To have links open within a native mobile app screen, you should use deep links created via the MobileDeepLinkGenerator - Global API. ## Key Features * **Single Link Mode:** Presents one URL link with a customizable header message and label. The link can be a static URL or dynamically generated using variables or scripts. * **Multiple Links Mode:** Displays up to three URL links with a header message and a script-generated list of links, each having a URL, display label, description, and context. * **Conditional Display:** You can set conditions (no-code or low-code) to control when this node appears in the conversation flow. * **Channel Support:** Supported across various channels including Web UI, Mobile UI, Microsoft Teams, Slack, Workplace, Facebook Messenger, SMS (Twilio), LINE, WhatsApp, Apple Messages for Business (with domain allow-list configuration), and partial support on Alexa devices with screens. * **Channel Constraints:** Facebook Messenger shows links as URL buttons, and Alexa voice-only devices provide a verbal notification rather than clickable links. ## Practical Use for ServiceNow Customers By using the Link bot response control, you can efficiently guide users to relevant resources directly from Virtual Agent conversations, improving user experience and reducing manual search effort. Whether linking to knowledge articles, service catalog items, or external websites, you have flexibility in how links are presented and managed. Configuring the control requires specifying the node name, selecting link type (single or multiple), and defining messages and links using strings or scripts. This enables dynamic and context-sensitive link presentation. Additionally, ensuring proper channel compatibility and considering mobile deep linking will optimize how users access linked content across devices. Use the Link bot response control in a Virtual Agent topic to present a bot response. The response contains a header prompt with either a single URL link to an item or multiple URL links for up to three items. Note: If you are using the link bot response control for Virtual Agent conversations on Now mobile apps, web links open in the mobile browser. If you want links to open in a native mobile screen within the mobile app, create deep links for items in your conversation topics. For details about deep linking in mobile apps, see the [MobileDeepLinkGenerator - Global](https://www.servicenow.com/docs/access?context=MobileDeepLinkGeneratorAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) API. ## Link bot response control properties {#va-link-output__section_w4l_mth_yrb} {#va-link-output__table_il2_n2r_sdb__entry__2} | Property | Description | |-|-| | Node name | Name that identifies this Link bot response control node in the topic flow. | | Link list | Type of links returned in the output result. * Select Single Link to return one item in the output results. * Select Multiple Links to return up to three items in the output results. {#va-link-output__ul_qv5_2lt_ssb} | | Single link properties || | Header | Message displayed above the URL link. The message can be a string with variables or a script. | | Label | Text that identifies a single link in the bot bubble. The text can be a string with variables or a script. | | Link | Link to a single item, such as a website page or a particular record. The link can be a string with variables or a script that returns a valid URL as a string. For example, you can enter the complete URL, such as `https://servicenow.com`. | | Multiple links properties || | Header Message | Text prompt that is displayed above the list of links. The prompt can be a string with variables or a script. | | Link List Value Expression | Script that creates a list of links to display. The script includes the following parameters: link URL, link display label, link description, and link context. | | Advanced || | Hide this node || | Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. | [ ] {#va-link-output__table_il2_n2r_sdb} ## Channel support {#va-link-output__section_yky_plt_ssb} {#va-link-output__table_im1_rlt_ssb__entry__3} | Channel | Support | Constraints | |-|-|-| | Web UI | Supported | None | | Mobile UI | Supported | None | | ServiceNow Otto panel | Supported | None | | Microsoft Teams | Supported | None | | Slack | Supported | None | | Workplace | Supported | None | | Facebook Messenger | Supported | The web link appears as a [URL button](https://developers.facebook.com/docs/messenger-platform/send-messages/buttons#url) in the conversation. | | SMS Twilio | Supported | None | | LINE | Supported | None | | WhatsApp | Supported | None | | Apple Messages for Business | Supported | Any URLs must be added to the allowed domain list \[sys_cs_hostname_allow_list\] table. | | Alexa (Voice) | Partial support | Supported on devices with screens. For nonscreen devices, the user receives a message: We found a link. For details, see [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://www.servicenow.com/docs/G92fUIHPReGIQS_9ygdr8g "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa."). | [Table 1. Channel support for the Link bot response control] {#va-link-output__table_im1_rlt_ssb} ## Example single-link bot response control {#va-link-output__section_xsp_p2r_sdb} Note: Asset library controls may display and function differently in other channels. {#va-link-output__table_f1f_v2p_xdb__entry__2} | Single link bot response properties | Link bot response output | |-|-| | Figure 1. Single Link bot response control basic properties | Figure 2. Web UI Link bot response output | [ ] {#va-link-output__table_f1f_v2p_xdb} ## Example multiple-link bot response control properties {#va-link-output__section_ysk_l2r_sdb} {#va-link-output__table_frm_vxp_3kb__entry__2} | Multi-link bot response properties | Link bot response output | |-|-| | Figure 3. Multi-link bot response control basic properties | Figure 4. Web UI Link bot response output - multiple URL links Note: Multi-link bot output is also supported in Microsoft Teams, Slack, Workplace, and Facebook Messenger. | [ ] {#va-link-output__table_frm_vxp_3kb}