---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate Customer Service Management with Adobe Experience Manager

# Integrate Customer Service Management with Adobe Experience Manager {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deliver a pre-integrated web experience for external customers by using ServiceNow components in Adobe Experience Manager (AEM).

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate Customer Service Management and Knowledge Management capabilities with AEM.

## Procedure

1. Install the ServiceNow Components for AEM package on your AEM instance.  
   You can download the package by using the [direct download URL](https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html?package=/content/software-distribution/en/details.html/content/dam/aem/public/adobe/packages/cq650/featurepack/now-csm-components-release-now-csm-components-2.0.0.zip) or accessing the package at <https://experience.adobe.com/downloads>. For more information, see [Experience Cloud Software Distribution](https://docs.adobe.com/content/help/en/experience-cloud/software-distribution/home.html) in the Adobe Help Center.
2. [Configuring authentication settings for ServiceNow services and components in AEM](https://www.servicenow.com/docs/D4fOaFGilKz7zFeh_io2JA#aem-setup-servicenow-authentication "Enable logging in to both the Adobe Experience Manager (AEM) instance of your website and the ServiceNow instance using a third-party OpenID Connect (OIDC) provider that supports both OIDC and single sign-on (SSO) protocols.").
3. [Configuring integration settings for ServiceNow services and components in AEM](https://www.servicenow.com/docs/fGumn9PePVIV8VHFum3zog#aem-integration-setup "You have to set up your ServiceNow services and components to integrate with your Adobe Experience Manager (AEM) instance.").