---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Access Business Location 360 as a location service agent

# Access Business Location 360 as a location service agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access the business location 360 page in the Customer Service Management (CSM) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one
place.

## Before you begin

Role required: sn_customerservice_agent, svc_location_consumer_agent, sn_customerservice.svc_location_agent, and admin

## About this task

As a customer service agent (sn_customerservice_agent), you can use the business location details to provide the case resolutions or create cases for a business location. As a location service agent, you can view supported
business locations based on supported business location criteria on the business location 360 page for external locations.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. On the Lists tab, select CasesAll.
3. In the Cases list, select a case record with a business location.
4. Access the Business Location 360 page by selecting the Business Location tab.
**Related concepts**   

* [Business Location 360 components](https://www.servicenow.com/docs/rZdyqZi1WdubRWl59zD59A "Customer service agents can resolve reported business location issues by using different components on the Business Location 360 page in the Customer Service Management (CSM) application.")  
**Related tasks**   

* [Access Business Location 360 as a customer service agent](https://www.servicenow.com/docs/zRf8U4hWn_RYnrlqFdbm8g "Access the business location 360 page in the Customer Service Management (CSM) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.")
* [Access Business Location 360 as a customer service manager](https://www.servicenow.com/docs/P9MeZ2G4glhweaYfVCnfNw "Access the business location 360 page in the Customer Service Management (CSM) application as a customer service manager. You can get a comprehensive, 360-degree view of the business location issues all in one place.")

*[\>]: and then