---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Household Data Model plugin

# Activate customer household data model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Customer Household Data Model plugin to manage customer service for households.

## Before you begin

Role required: admin

## About this task

The Customer Household Data Model plugin (com.snc.household) enables you to create households, define the members of a household, and identify relationships between household members. This plugin automatically activates the
Customer Service Base Extension Entities plugin (com.snc.cs_base_extension), which provides granular access control through relationships, user profile attributes, and roles.  
Note:  
Starting with the Australia release, the Household family plugin (com.snc.household) has been migrated to the ServiceNow Store as a standalone application. Any new enhancements to this application are delivered through the Household store app. This change provides improved packaging, versioning, and deployment flexibility for business-to-consumer (B2C) implementations that require household relationship management.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Customer Household Data Model plugin (com.snc.household).
3. Select Activate.
{#activate-customer-service-household__steps_vb4_sfz_pgb}
**Related tasks**   

* [Activate the Business Location plugin](https://www.servicenow.com/docs/WJTZ_Rr8yNge8_d15cqjeQ "Activate the Business Location plugin to manage customer service for business locations.")

*[\>]: and then