---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate plugins

# Activating plugins for Service Model Foundation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Household Data Model
(com.snc.household) plugins to enable the Service Model Foundation feature.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").
{#activate-plugins__table_zmn_pvf_p1c__entry__2}

| Plugin | Description |
|-|-|
| [Activate the Business Location plugin](https://www.servicenow.com/docs/WJTZ_Rr8yNge8_d15cqjeQ "Activate the Business Location plugin to manage customer service for business locations.") | Activate this plugin to manage customer service for business organizations (formerly business locations). This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. |
| [Activate customer household data model](https://www.servicenow.com/docs/0j4mTk3gHoP93CBpoHgkBg "Activate the Customer Household Data Model plugin to manage customer service for households.") | Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members. |
[Table 1. Activate plugins to enable the Service Model Foundation feature]

{#activate-plugins__table_zmn_pvf_p1c}
**Related tasks**   

* [Activate the Business Location plugin](https://www.servicenow.com/docs/WJTZ_Rr8yNge8_d15cqjeQ "Activate the Business Location plugin to manage customer service for business locations.")
* [Activate customer household data model](https://www.servicenow.com/docs/0j4mTk3gHoP93CBpoHgkBg "Activate the Customer Household Data Model plugin to manage customer service for households.")