---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate event management customer service operation

# Activate Proactive Customer Service Operations with Event Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Proactive Customer Service Operations with Event Management plugin to
use Proactive Customer Service Operations with Event Management.

## Before you begin

Role required: admin

## About this task

Proactive Customer Service Operations with Event Management is only available for
customers who are licensed for the Customer Service Management application.

To activate Proactive Customer Service Operations with Event Management, activate the
Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
This plugin is not active by default.  
Event management operators on new Customer Service Management installations now have a dedicated role (sn_pro_cs_ops.csm_evt_mgmt_stakeholder) to maintain access, gain visibility into cases, install base items, and customer contacts.  
Note:  
Existing customers need not make any changes, this change only affects new setups.  
Note:  
This is a ServiceNow Store plugin. You must install this plugin separately from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Activating this plugin also activates the Proactive Customer Service Operations
(com.snc.proactive_cs_ops) and Event Management (com.glideapp.itom.snac)
plugins.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.proactive_cs_itom.
3. Click Activate.
{#activate-proactive-EM__steps_vb4_sfz_pgb}

*[\>]: and then