---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to a business organization

# Add staff members to a business organization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add users as staff members to a business organization (formerly business location) so that they can support accounts,
contacts, consumers, and households.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").  
{#add-staff-members-biz-loc__table_gxx_2wf_p1c__entry__2}

| Task | Description |
|-|-|
| [Add staff members to an internal organization](https://www.servicenow.com/docs/mbeh6e75L8dgGOJ5clNlVQ "Add users as staff members to an internal organization (formerly internal business location) to support accounts, contacts, consumers, and households.") | Add internal users with the snc_internal role as staff members to an internal organization. |
| [Add staff members to an external organization](https://www.servicenow.com/docs/q9QxW18bMBHUo4YGDWTrRA "Add users as staff members to an external organization (formerly external business location) to support accounts, contacts, consumers, and households.") | Add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external organization. |
[Table 1. Add staff members to internal and external organizations (formerly internal and external business locations)]

{#add-staff-members-biz-loc__table_gxx_2wf_p1c}
**Related tasks**   

* [Add staff members to an internal organization](https://www.servicenow.com/docs/mbeh6e75L8dgGOJ5clNlVQ "Add users as staff members to an internal organization (formerly internal business location) to support accounts, contacts, consumers, and households.")
* [Add staff members to an external organization](https://www.servicenow.com/docs/q9QxW18bMBHUo4YGDWTrRA "Add users as staff members to an external organization (formerly external business location) to support accounts, contacts, consumers, and households.")