---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff to business location

# Add staff members to a business organization in the Business Organization Support Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add users as staff members to a business organization (formerly business location) to support accounts, contacts, consumers, and households.

## Before you begin

Role required: admin, sn_customerservice_manager, sn_customerservice.svc_location_manager,
sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## About this task

Add internal and external members to a business organization. You can add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external organization (formerly external business location).

* Administrators and customer service managers can add staff members to any business organization.
* Location managers can add staff members to the business locations that they have access to.

{#add-staff-memers-to-biz-location__ul_klt_yzz_2mb}  
Note:  
As a user with the sn_customerservice.svc_location_manager role, you can create both internal and external staff members. However, as a user with the sn_customerservice.svc_location_manager_contributor role, you can only create external staff members.

## Procedure

1. Navigate to HomeBusines Location SupportServices.
2. Select Register Member at External Organization to open the Register Member at External Organization record.  
   You can use the record to register new location staff or move existing staff between locations managed by the Location manager, and assign responsibilities to staff accordingly.
3. On the form, fill in the fields.  
   {#add-staff-memers-to-biz-location__table_dd4_j55_qtb__entry__2}

   | Field | Description |
   |-|-|
   | External Business Location | The external business location. This field is automatically generated. |
   | Register Staff | Field used to register new location staff or move existing staff from an external business location hierarchy between locations. * New Staff: Create a user in External Organization Staff (sn_csm_service_organization_external_staff) table with (snc_external) role. * Existing Staff: List of staff members already working under the service organization hierarchy. {#add-staff-memers-to-biz-location__ul_ogs_bz5_qtb} |
   | First Name | First name of the staff member. |
   | Last Name | Family name of the staff member. |
   | User ID | User ID of the staff member. |
   | Email | Email address of the staff member. |
   | Member | Field used to select an external staff member from the list of external organization staff (formerly service organization external staff) record. Note: The Member field appears only when Existing Staff is selected from the Register staff field. |
   | Member Type | Field used to assign responsibility for the selected business location. * None: Creates a member record. * Listed Member: Creates a member record. With the member record, a responsibility record is created with the type as Listed Member and the responsibility as empty. * Location Contributor: Creates a member record. With the member record, a responsibility record is created with the type as Location Contributor and responsibility as the Location Contributor. {#add-staff-memers-to-biz-location__ul_fyp_pcv_qtb} Note: Assigning responsibility is applicable to both existing and new staff members. |
   [Table 1. Register Member at the External organization form]

   {#add-staff-memers-to-biz-location__table_dd4_j55_qtb}
4. Select Submit.  
   Additionally, the external organization record is created in the Organization field (formerly service organization field) of the External organization staff (formerly service organization external staff) \[sn_csm_service_organization_external_staff\] table.  
   A new external staff member record is created for the selected external organization. The admin must assign responsibilities to the staff members. However, if you have selected None as a member type, then you must not create a responsibility record.
{#add-staff-memers-to-biz-location__steps_hxk_lwy_25b}

## Result

Once a staff member is added to a business organization, the following details can be accessed from the Business Location Details tab:

* Cases Requested
* Members
* Available Services
* Accounts
* Consumers
* Households
* Child Business Locations
* Projects
{#add-staff-memers-to-biz-location__ul_prz_432_cyb}
**Related concepts**   

* [Track cases on the Business Location Service Portal](https://www.servicenow.com/docs/2FwO4iEyh2HHQhenCeffdw "Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.")  
**Related tasks**   

* [Create cases for a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/CDpmP7e_mOn4SaVW1Isjsg "As a staff member with the location agent role, create and manage cases for your business organizations (formerly business locations) from the Business Organization Support Portal (formerly Business Location Service Portal).")

*[\>]: and then