---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate a group to a business organization

# Associate a group to a business organization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate a group with the desired business organization (formerly business location) by establishing a one-to-many (1:M) relationship. This association helps you assign cases directly to the appropriate assignment groups.

## Before you begin

Note:  
A group can only be associated with a single business organization, but a business organization can have multiple groups.

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceBusiness OrganizationsInternal/ External Organizations.
2. Select the internal or external organization (formerly internal or external business location) from the list that you want to associate an assignment group to.

3. In the Assignment Groups related list, select New.

4. On the Organization Assignment Group form, fill in the fields.  
   {#associate-a-group-to-a-business-location-so__table_pys_nwb_1cc__entry__2}

   | Field | Description |
   |-|-|
   | Organization (formerly Service organization) | Auto-populated with the name of the business organization to which you're adding an assignment group. |
   | Assignment group | Name of the assignment group that is to be added. |
   [Table 1. Organization Assignment Group form]

   {#associate-a-group-to-a-business-location-so__table_pys_nwb_1cc}
5. Select Submit.

## What to do next

Add group members to a business organization. For more information, see [Add group members to a business organization](https://www.servicenow.com/docs/a1obdmPmKaurtVtOUyjHOQ "Enroll or add group members to a business organization (formerly business location) to create a dedicated group or team focused on specific cases.").

*[\>]: and then