---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change portal password

# Change your password from the Consumer Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change your password from the consumer portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Select your user name in the portal header to display the user profile information.
2. Select Change Password.
3. Fill in the fields on the Change Password form, as appropriate.  
   {#change-password-consumer-portal__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password. This password must: * Be a minimum of eight characters in length * Include at least one uppercase and one lowercase letter * Include at least one number {#change-password-consumer-portal__ul_jmf_jzb_dv} |
   | Confirm Password | Retype the new password. |
   [Table 1. Change Password form fields]

   {#change-password-consumer-portal__table_czw_ftc_nr}
4. Select Change.
{#change-password-consumer-portal__steps_jmq_gqx_whb}
**Related tasks**   

* [Log in to the Consumer Service Portal](https://www.servicenow.com/docs/FPnW7DuU8VWP3C~mBbU9Mw "Use the name and password that you created during the registration process to log in to the Consumer Service Portal.")