--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Communities dashboard # Communities dashboard {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Communities Dashboard The Communities dashboard provides real-time insights into community engagement, usage metrics, and trends, allowing users to monitor membership, content types, and activities. Access it via All \> Platform Analytics \> Dashboards and search for "Communities Dashboard." Show full answer Show less ## Key Features * **Performance Indicators:** Key metrics include total members, questions created, solved and unanswered questions, content types (blogs, documents, videos), contributor counts, and engagement statistics. * **Breakdowns:** Insights can be categorized by community content types, forums, and topics to facilitate targeted analysis. * **Data Visualizations:** The dashboard features various visualizations like monthly community activity, new content growth, top forums and topics by social activity, and content views. ## Key Outcomes By utilizing the Communities dashboard, users can effectively track community growth, identify engagement trends, and assess the effectiveness of content. This enables community administrators and moderators to make informed decisions, enhance user experience, and foster a vibrant community environment. The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin. Access the dashboard by navigating to AllPlatform AnalyticsDashboards. On the dashboard page, search Communities Dashboard. Figure 1. Overview tab Figure 2. Content tab Figure 3. Forum tab Figure 4. Topic tab Figure 5. Admin tab ## End user and roles {#communities-dashboard__section_upb_qj4_2fb} {#communities-dashboard__table_ov2_tj4_2fb__entry__2} | End user | Required role | |-|-| | Community moderator | sn_communities.community_moderator | | Moderation administrator | sn_communities.moderation_admin | | Community administrator | sn_communities.admin | | Forum administrator | sn_communities.forum_admin | | Forum moderator | sn_communities.forum_moderator | | Content creator | pa_viewer, pa_admin | [ ] {#communities-dashboard__table_ov2_tj4_2fb} ## Indicators {#communities-dashboard__section_nm4_hk4_2fb} The Communities dashboard presents the following key performance indicators: # of members : Total number of members. # of Questions : Number of questions created in the last 30 days. % Marked as Solved : Number of questions created in the last 30 days, which are marked as solved. % Not Answered : Number of questions created in the last 30 days, which were not answered. # of Blogs, Documents, and Video : Number of blogs, documents, and videos created in the last 30 days. Non-question content : Number of blogs, videos, and documents posted. % With activity : Percentage of primary or secondary community content with at least one response or feedback. Avg. # of social activities per content : Average number of activities (mark as helpful, upvote, comments, and replies) on any active primary or secondary community content. # of contributors : Number of contributors. New content this month : Number of new content posts in the last 30 days. Avg. # of views per content : Average number of views of the content. Avg. # of comments per content : Average number of comments of the content. # of featured content : Number of content posts that have been featured. # of Content moved from activities : Number of content posts moved from activities. # of Content moved to activities : Number of content posts moved to activities. ## Breakdowns {#communities-dashboard__section_yfw_qk4_2fb} The following breakdowns apply to the indicators on the dashboard: * Communities Content Type * Communities Forum * Communities Topic {#communities-dashboard__ul_vzv_yx2_zhb} ## Data visualizations {#communities-dashboard__section_t5q_fl4_2fb} The dashboards include the following visualizations:{#communities-dashboard__table_xvt_hl4_2fb__entry__3} | Title | Type | Description | |-|-|-| | Community Activity | Column | View the number of new community members and total of sessions on the community per month. | | New Content by Month | Column | View the number of new content posts per month. | | Top 3 Forums by Social Activity | Pie | View forums that have received responses from other members. Social activity is any response (answer, comment, blog, video, or document) to a topic added by a user other than the user that originally posted the content. | | Top 3 Topics by Social Activity | Pie | View topics that have received responses from other members. | | New Content by Month | Single Score | View the amount of new content, forums, or topics created per month. For any chart, you can focus on the most popular content types, forums, or topics by selecting a Breakdown. | | Total Content Views | Column | View the number of views for each content type per month. | | Forum KPIs | Single Score | View different indicators for the forums. | | Topic KPIs | Single Score | View different indicators for the topics. | | Number of Contents Moved | Single Score | View the number of content posts that have been moved by community administrators and community moderators per month. | | Featured Content | Single Score | View the number of posts featured by different users per month. | [ ] {#communities-dashboard__table_xvt_hl4_2fb} *[\>]: and then