---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring communities

# Configuring communities {#ariaid-title1}

Configure various aspects of Communities based on the specific requirements of your organization.
* **[Community content types](https://www.servicenow.com/docs/3WMGXu5fh8Ya36zkvNO8~g)**   
  There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.
* **[Community feedback types](https://www.servicenow.com/docs/0ybCSaH92ui_Qg9d4UMkQw)**   
  There are two supported feedback types: Upvote and Helpful.
* **[Community access types](https://www.servicenow.com/docs/1LNYRV8y~TZ4~O9SCgnthQ)**   
  Access types are used to control access to a forum or a content type.
* **[Platform Analytics Solutions for Communities](https://www.servicenow.com/docs/ST0OMcd4ZGV_TdRU23Fvsw)**   
  This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
* **[Migrate Social Q\&A data to Communities](https://www.servicenow.com/docs/vCM0FydXkjByl6Ih4LTXzw)**   
  If you want to migrate existing Social Q\&A content to Communities, you can use a script to migrate the data.
* **[View community logs](https://www.servicenow.com/docs/a7L_ngIqAUwcRXshbZpD1A)**   
  Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.
* **[View community feedback and bookmarks tables](https://www.servicenow.com/docs/Rohs8ZayZJlWFARNtcZ5kg)**   
  View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.
* **[Create a case from a discussion](https://www.servicenow.com/docs/CHpxARr8xLvwNxd3ln0IzA)**   
  In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.
* **[Enable knowledge harvesting](https://www.servicenow.com/docs/nIh5b8lm3Vfs0Fkl7oCdGw)**   
  Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.
* **[Activate Communities plugins](https://www.servicenow.com/docs/bwNZK1iagXxVeauTqh9AiQ)**   
  Activate the Customer Communities plugin to use the Communities application.
* **[Community setup guide for admins](https://www.servicenow.com/docs/8VpzPvIr5uqXQl~htZtkMQ)**   
  Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.
* **[Configure community content types](https://www.servicenow.com/docs/~yQoOVCdy~t6w0C8KXG2DQ)**   
  Configure content types, such as videos and blogs, for the community.
* **[Configure video sources for a community](https://www.servicenow.com/docs/NCIpSI3LkwnPyATsevryTw)**   
  Configure additional sources that can be used for uploading a video to the community.
* **[Configure community forums](https://www.servicenow.com/docs/L9GRcOQlv7p3Rdxu92xubg)**   
  A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.
* **[Forum and user permissions management](https://www.servicenow.com/docs/X4nq29tdAICYpGTUZWkgfA)**   
  Community and forum administrators can give users and groups of users different levels of access to forums and forum content.
* **[Configure the community profile](https://www.servicenow.com/docs/bCDfr_6lzutdefLa71HVDw)**   
  Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.
* **[Create community Terms and Conditions](https://www.servicenow.com/docs/NUw7VKK2iKdgdz_3b3rJJA)**   
  Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.
* **[Enable users to self-register to a community](https://www.servicenow.com/docs/_VJvyHBnWpJdWxCIqxlaIw)**   
  Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.
* **[Moderate a community](https://www.servicenow.com/docs/qwXqYHzBdamOHwaGGGZRzw)**   
  Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.
* **[Administer gamification](https://www.servicenow.com/docs/7WQWwOgvr2ih20KSRT~bhA)**   
  Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.
* **[Community Service Portal](https://www.servicenow.com/docs/97Fb016yUE0P78z_UgPB9Q)**   
  The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.