---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable users to self-register to a community

# Enable users to self-register to a community {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Once users have accessed public forums and decided they want to join the community,
they can self-register to the community. External user registration provides a way of validating
users and requires them to accept the community Terms and Conditions.  
Community administrators perform the following tasks to configure external user registration.

* Configure the [external user
  registration properties](https://www.servicenow.com/docs/tnUNi3bYpSiJqJaEVFZvmA "Community administrators can use properties to configure Communities behavior.").
* [Configure moderation filters](https://www.servicenow.com/docs/KrXYbaS1WOkewElP9mXDVQ "Create moderation filters to manage how content is moderated.") to enter banned words for the user name.
* [Configure the required strength for
  passwords](https://www.servicenow.com/docs/access?context=config-pwd-strength-rqmts&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* [Create an email template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailTemplate&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and content. The email template that you can change is communities.ext.regn.confirm.
* If not already configured, [create
  community terms and conditions](https://www.servicenow.com/docs/NUw7VKK2iKdgdz_3b3rJJA "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") that each community user must review and accept. Communities delivers preconfigured Terms and Conditions that you can modify according to your needs.
* To enable external users to update their time zone when registering, add ACLs to external users in the User table \[sys_user\].
{#configure-registration__ul_dc3_2ky_41b}