---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tracks

# Tracks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Tracks provide a way to logically separate points assigned in the communities into
different areas.
Gamification includes two pre-configured tracks:

* Community Expertise
* Community Participation
{#gamification-components-tracks__ul_n5w_jzr_dbb}

While the application is configured to accumulate points by tracks, gamification does not
currently display tracks in the community portal.
**Related tasks**   

* [Create a gamification track](https://www.servicenow.com/docs/Zn_jS1zlIL~iVKTBgzzuQQ "Create tracks to provide a logical way to separate points assigned in the communities into different areas.")