---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Gamification components

# Gamification components {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The gamification feature includes several components, such as rules, levels, and
tracks, that enable users to earn points and badges for community activities.
* **[Rules](https://www.servicenow.com/docs/2eB2KvhFnwAa5lMy1WP25g)**   
  Gamification rules allow you to configure points that users receive for activities on the community.
* **[Tracks](https://www.servicenow.com/docs/_4zWaDIIRZz00QeWkG~wwg)**   
  Tracks provide a way to logically separate points assigned in the communities into different areas.
* **[Levels and level ranges](https://www.servicenow.com/docs/ZnvqttqcUtv~o973UHt_ew)**   
  Points accumulated by community users can help them achieve different reputation levels.
* **[Badges](https://www.servicenow.com/docs/NTSbnO7ULleFK88SSsrpBg)**   
  Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
* **[Points](https://www.servicenow.com/docs/euCHGdJWyBsQpw3j7Q0htQ)**   
  Users earn gamification points by performing activities in the community.