---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure gamification properties

# Configure gamification properties {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure gamification properties to meet your company's needs.

## Before you begin

Role required: sn_gamification.admin

## Procedure

1. Navigate to AllCommunityGamification AdministrationGamification Properties.
2. Enter the number of days to store the gamification activity history.  
   The default is 180 days. A scheduled job purges the points history that is older than 180 days. This purge does not delete the aggregated data.
3. Enter the maximum number of levels that can be defined.
4. Click Save.  
   Additional properties can be configured for the gamification feature. For
   more information, see [Gamification properties](https://www.servicenow.com/docs/tnUNi3bYpSiJqJaEVFZvmA#communities-properties__table_wdb_cts_r1b).

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