---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View community logs

# View community logs {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Community logs display information about who has viewed or searched for content in a
community. The list view displays all log entries, unless filtered.

## Before you begin

Role required: sn_communities.admin

## Procedure

1. Navigate to AllCommunityAdministrationSearch Logs or View Logs.
2. View the logs.  
   {#view-community-logs__table_dg1_vc3_ybb__entry__2}

   | Log | Description |
   |-|-|
   | Search Log | View who has searched for what and where in the community. |
   | View Log | View who has viewed what and where in the community. |
   [Table 1. Community logs]

   {#view-community-logs__table_dg1_vc3_ybb}
**Related concepts**   

* [Community content types](https://www.servicenow.com/docs/3WMGXu5fh8Ya36zkvNO8~g "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.")
* [Community feedback types](https://www.servicenow.com/docs/0ybCSaH92ui_Qg9d4UMkQw "There are two supported feedback types: Upvote and Helpful.")
* [Community access types](https://www.servicenow.com/docs/1LNYRV8y~TZ4~O9SCgnthQ "Access types are used to control access to a forum or a content type.")
* [Platform Analytics Solutions for Communities](https://www.servicenow.com/docs/ST0OMcd4ZGV_TdRU23Fvsw "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.")
* [Create a case from a discussion](https://www.servicenow.com/docs/CHpxARr8xLvwNxd3ln0IzA "In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.")
* [Enable knowledge harvesting](https://www.servicenow.com/docs/nIh5b8lm3Vfs0Fkl7oCdGw "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.")
* [Forum and user permissions management](https://www.servicenow.com/docs/X4nq29tdAICYpGTUZWkgfA "Community and forum administrators can give users and groups of users different levels of access to forums and forum content.")
* [Enable users to self-register to a community](https://www.servicenow.com/docs/_VJvyHBnWpJdWxCIqxlaIw "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.")
* [Administer gamification](https://www.servicenow.com/docs/7WQWwOgvr2ih20KSRT~bhA "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.")
* [Community Service Portal](https://www.servicenow.com/docs/97Fb016yUE0P78z_UgPB9Q "The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.")  
**Related tasks**   

* [Migrate Social Q\&A data to Communities](https://www.servicenow.com/docs/vCM0FydXkjByl6Ih4LTXzw "If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.")
* [View community feedback and bookmarks tables](https://www.servicenow.com/docs/Rohs8ZayZJlWFARNtcZ5kg "View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.")
* [Activate Communities plugins](https://www.servicenow.com/docs/bwNZK1iagXxVeauTqh9AiQ "Activate the Customer Communities plugin to use the Communities application.")
* [Configure community content types](https://www.servicenow.com/docs/~yQoOVCdy~t6w0C8KXG2DQ "Configure content types, such as videos and blogs, for the community.")
* [Configure video sources for a community](https://www.servicenow.com/docs/NCIpSI3LkwnPyATsevryTw "Configure additional sources that can be used for uploading a video to the community.")
* [Configure community forums](https://www.servicenow.com/docs/L9GRcOQlv7p3Rdxu92xubg "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.")
* [Configure the community profile](https://www.servicenow.com/docs/bCDfr_6lzutdefLa71HVDw "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.")
* [Create community Terms and Conditions](https://www.servicenow.com/docs/NUw7VKK2iKdgdz_3b3rJJA "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.")
* [Moderate a community](https://www.servicenow.com/docs/qwXqYHzBdamOHwaGGGZRzw "Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.")  
**Related reference**   

* [Community setup guide for admins](https://www.servicenow.com/docs/8VpzPvIr5uqXQl~htZtkMQ "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.")

*[\>]: and then