---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Case list for B2B2C

# Configure the Case list for B2B2C {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Customer ServiceCasesAll.
2. Select ViewCustomer Self Service from the Additional Actions menu ![additional action menu]().
3. Select the gear icon (![Gear icon.]()).
4. Select the Account, Contact, and Consumer fields in the Available column and move them to the Selected column.
5. Select OK.
{#config-b2b2c-data-model-case-list__steps_vb4_sfz_pgb}

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