---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure case synchronization

# Configure case synchronization {#ariaid-title1}

Release version: Australia  
Updated October 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the major issue management system properties to enable synchronization
between major cases and associated child cases.

## Before you begin

Role required: admin

## About this task

This task is optional. Complete it if you want field values from a major case to synchronize to its child cases.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. Enable the Synchronize fields from parent to child case property.
3. In the Comma separated list of fields that synchronize from parent to child cases property, add a comma-separated list of fields that synchronize from the major case to each of the associated child cases.
4. **Optional:** Set the Processes SLA asynchronously during parent to child case creation and synchronization property to false to process the SLA synchronously.  
   This property is enabled by default.
5. Click Save.

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