---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the activity timer log

# Configure the activity timer log {#ariaid-title1}

Release version: Australia  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the activity timer log to appear on selected record pages in CSM Configurable Workspace.

## Before you begin

Role required: admin

## About this task

The activity timer log feature automatically tracks the time that agents spend working on cases and interactions and provides detailed time reports. This feature is available on the following record pages:

* CSM default record page
* Front-line case page
* CSM Interaction record page
* Email interaction record page
* CSM voice interaction record page
* CSM centered chat interaction record page
{#configure-activity-timer-log__ul_czr_33s_hjc}

## Procedure

1. Install the Activity Timer Reporting plugin (sn_at_rpt).  
   The Activity Timer Reporting application has a dependency on the Activity Timer application (sn_at).
2. Assign the sn_at.admin role to the appropriate users.
3. Assign the sn_at.agent role to the appropriate users.
4. Navigate to the UX Page Properties list by entering sys_ux_page_property.list in the application navigator.
5. Configure the following page properties.  
   {#configure-activity-timer-log__table_d4c_1wd_cjc__entry__2}

   | Property | Description |
   |-|-|
   | activity_timer | Enables the activity timer component in the workspace. * True: Activity timer is active. * False: Activity timer is inactive. {#configure-activity-timer-log__ul_j5n_2wd_cjc} |
   | activity_timer_custom_tables | Specifies custom tables for the activity timer log feature. |
   | activity_timer_case_type_exclusion | Specifies case types excluded from the activity timer log feature. |
   [Table 1. Activity timer log page properties]

   {#configure-activity-timer-log__table_d4c_1wd_cjc}
**Related concepts**   

* [Activity timer log](https://www.servicenow.com/docs/5bvnTnfUTpRx_x1qVM11Kg "The activity timer log feature automatically tracks the time that agents spend working on cases and interactions in CSM Configurable Workspace. The feature monitors agent activity, pauses when agents navigate away from records, and provides detailed time reports for project tracking.")