---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring a group

# Configuring a group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the group by adding members and assigning them the necessary roles. The group members inherit the roles of the group, so you don't have to assign roles to each member separately. This setup enables members within a group
to perform specific field service tasks, filtered by location, skills, product models, and so on.

## Add members to a group {#ariaid-title2}

Add a member to a group so that the member inherits all the roles assigned to the group.

### Before you begin

Role required: user_admin

### Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select the group from the list that you want to add members to.

3. In the Group Members related list, select Edit.

4. Select and add one or more names to the Group Members List.
5. Select Save.

### What to do next

Assign the required roles to the members of the group. For more information, see [Assign required roles](https://www.servicenow.com/docs/vCCd9b5GyE~yC2G0xGtzFA#assign-required-roles-so "You can assign one or more roles to a group to grant required access to the group members.").

## Assign required roles {#ariaid-title3}

You can assign one or more roles to a group to grant required access to the group members.

### Before you begin

Role required: user_admin  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

### Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select the group from the list that you want to add roles to.

3. In the Roles related list, select Edit.

4. Select and add the required roles to the Roles List.
5. Select Save.

### Result

The roles are successfully added to the assignment group. You can now start associating these groups to a business organization (formerly business location). For more information, see [Associate a group to a business organization](https://www.servicenow.com/docs/wEh0tenI7V6pdKJLBmNEkw "Associate a group with the desired business organization (formerly business location) by establishing a one-to-many (1:M) relationship. This association helps you assign cases directly to the appropriate assignment groups.").

*[\>]: and then