---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring business organizations

# Configuring business
organizations serviced by a business
organization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support
criteria for your business organizations (formerly business
locations).  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").
{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc__entry__2}

| Task | Description |
|-|-|
| [Define the configuration type for customers or business organizations](https://www.servicenow.com/docs/0EYpfpYS5J~gCj95ozwLWQ "Define the configuration type to provide service to customers or business organizations (formerly business locations) within any service organization (SO) using the Customer Service Management (CSM) application.") | Define the configuration type for the business organization served to provide access to the location support agents. |
| [Associate customers or business organizations to a service organization](https://www.servicenow.com/docs/u0Dbxc4papSabPK8Rgsr_A "Associate your customers or business organizations (formerly business locations) with a service organization (SO) using the Customer Service Management (CSM) application. By linking customers or business organizations (formerly business locations) to the service organization, staff can create or resolve cases for customers and locations raised by other business organizations.") | Associate business organizations to service organizations using the organization customer criteria \[service_organization_customer_criteria\] table. |
[Table 1. Configuration tasks for setting up business organizations serviced by a business organization]

{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc}