---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Register for the portal

# Register for the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a consumer account on the Consumer Portal to access self-service features, submit cases, and manage your profile.

## Before you begin

Role required: none

Ask your administrator to install the External User Registration plugin (com.sn_external_user_register) to view the Sign-up link on the Consumer Portal header.

## Procedure

1. Go to the Consumer Portal.  
   You can access the Consumer Portal using the URL, \<servicenow instance URL\>/consumer_portal. For example, https://example.com/consumer_portal
2. Select Sign Up.
3. On the registration form, fill in the fields.  
   {#consumer-portal-registration__table_njq_rm1_m3c__entry__2}

   | Field | Description |
   |-|-|
   | Email Address | Your email address must be unique. If you enter an address that is already in the system, you receive an error message. Try again with a different email address. |
   | First Name | Your first name. |
   | Last Name | Your last name. |
   | Password | This password must be: * Minimum of eight characters in length * Include at least one uppercase and one lowercase letter * Include at least one number {#consumer-portal-registration__ul_jmf_jzb_dv} |
   | Confirm Password | Retype the password. |
   [ ]

   {#consumer-portal-registration__table_njq_rm1_m3c}
4. Select the check box to agree to the privacy policy and to the community terms and conditions.  
   Select the links to access more information about these policies.
5. Select the reCAPTCHA verification check box.  
   The Customer Service application uses the Google re-CAPTCHA service.
6. Select Sign Up.  
   A verification email is sent to the email address that you provided.
7. Select the link in the email to verify your email address.

## Result

Your registration is complete. You can log in to the Consumer Portal.
**Related tasks**   

* [Log in to the Consumer Portal](https://www.servicenow.com/docs/tjY7usUBtJ3hC1u4RR62Kg "Log in to the Consumer Portal to access your cases, products, and profile information.")