---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Register for the portal

# Register for the Consumer Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Register for the Consumer Service Portal to gain access and create a consumer
profile.

## Before you begin

Role required: none

Ask your admin to install the External User Registration plugin (ID: com.sn_external_user_register) to view the register link on the Customer service portal header.

## Procedure

1. Go to the Consumer Service Portal page by accessing your instance URL and adding a /csp suffix.  
   For example, https://example.com/csp.
2. Select Register.
3. Fill in the fields on the registration form.  
   Your email address must be unique. If you enter an address that is already in the system, you receive an error message. Try again with a different email address.
4. Select Sign Up.  
   A verification email is sent to the email address you provided.
5. Select the link in the email to verify your email address.

## Result

Your registration is complete. You can now log in to the Consumer Service Portal.
**Related tasks**   

* [Log in to the Consumer Service Portal](https://www.servicenow.com/docs/FPnW7DuU8VWP3C~mBbU9Mw "Use the name and password that you created during the registration process to log in to the Consumer Service Portal.")