---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an external organization

# Create an external organization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an
external
organization (formerly external
business
location) to enable users and consumers to create accounts, contacts,
consumers, and households.

## Before you begin

Role required: admin

## About this task

Both internal and external users can be added as managers for external business
locations.  
The manager of an external organization can access all the cases for an account, household, or consumer in the location hierarchy, including cases for child business locations. The manager can also:

* Create staff members for internal and external organization .
* Assign roles and responsibilities to the staff members.
* Assign staff members to the location.
* View and manage cases created in the location hierarchy.
* Submit a case on behalf of the location.
{#create-external-business-location__ul_j2k_dl1_fmb}  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceBusiness Organizations)External Organizations.
2. In the External Organizations list, select New.
3. On the form, fill in the fields.  
   For a description of the field values, see [External Organization form](https://www.servicenow.com/docs/bKwZEWhYZEZd~VG4Im0cdw "In the Customer Service Management (CSM) application, the Service Model Foundation uses the External Organization (formerly External Business Location (EBL)) form to store information about an external business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.").
4. Select Submit.  
   The location is added to the External Organizations list.

   After creating an external
   organization, add staff members to it. You can then create relationships between staff members and accounts, households, and consumers, and track the list of
   customers serviced by a business organization.

## What to do next

Create related lists as required:{#create-external-business-location__table_xyg_yhc_2jc__entry__2}

| Related list | Description |
|-|-|
| Members | You can create, update, or delete members details |
| Child External Organizations | You can create, update, or delete a child external organization details. |
| Assignment Groups | Assign a assignment group to your organization |
| Organization Customer Criteria | Search and select a criteria for your organization |
| Cases Requested by Location | List and details of the cases requested by the location |
| Cases Assigned to Location | List and details of the cases assigned to your location |
| Sold Products | View details of sold products, including the Buyer organization member and Parent sold product. Note: A manager can assign a member by selecting Assign member and then choosing the buyer organization member. |
| Install Base Items | View details of install base items, including the Buyer organization member and Parent sold product. Note: A manager can assign a member by selecting Assign member and then choosing the buyer organization member. |
[Table 1. Related tabs]

{#create-external-business-location__table_xyg_yhc_2jc}
**Related tasks**   

* [Create an internal organization](https://www.servicenow.com/docs/_wPvaXhYnZwQ6pZf~7KHYA "Create an internal organization (formerly internal business location) to enable users and consumers to create accounts, contacts, consumers, and households.")

*[\>]: and then