---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create service contracts for a household

# Create service contracts for a household {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create service contracts for a household so that all household members are covered under the same terms and conditions.

## Before you begin

Role required: sn_customerservice_manager, admin

## About this task

Administrators and customer service managers can create contracts for a household. These contracts apply to the current members of that household.  
When a case is created for a household or a consumer, the Contract field on the Case form lists the available contracts:

* If the Household and Consumer fields are filled in, the Contract field lists the contracts for both the consumer and household.
* If only the Household field is filled in, the Contract field lists the contracts for the household.
* If only the Consumer field is filled in, contracts field lists the contracts for the consumer
{#create-household-contracts__ul_rph_gtc_gmb}

## Procedure

1. Navigate to AllCustomer ServiceContractsService Contracts.
2. Select New.
3. Select a household in the Household field.  
   When you select a household, the head of household is automatically added to the Consumer field.  
   Note:  
   You must configure the form layout and add the Household field.
4. **Optional:** If desired, select a different household member in the Consumer field.
5. Fill in the remaining fields on the Contract form.  
   For more information, see [Create
   service contracts](https://www.servicenow.com/docs/S~ikYd5LDzTRlTY1z_bJFA "Service contracts define the type of support that customers receive.").
6. Select Submit.  
   The contract is added to the Contracts related list on the Household form.

*[\>]: and then