---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a social media profile

# Create a social media profile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the customer service manager role can create a social media profile for an
account, contact, or consumer.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to an Account, Contact, or Consumer record.  
   * Customer ServiceCustomerAccounts
   * Customer ServiceCustomerContacts
   * Customer ServiceCustomerConsumers
   {#create-social-profile__ul_esk_yzx_kwb}
2. In the Social Profiles related list on the selected record, click New.
3. Fill in the fields on the Social Profile form, as appropriate.  
   {#create-social-profile__table_fyv_dtr_bs__entry__2}

   | Field | Definition |
   |-|-|
   | Channel | The social media channel for this profile. For example, Twitter or Facebook. Note: This field is a reference to the Social Channels \[sn_app_cs_social_social_channel\] table. |
   | Social ID | The user's name or handle for the selected social media channel. |
   | Contact | If created from the Contact form, this field displays the name of the contact. |
   | Consumer | If created from the Consumer form, this field displays the name of the consumer. |
   | Account | If created from the Account form, this field displays the name of the account. |
   | Profile URL | The link to the user's social media account. |
   [Table 1. Social Profile form fields and definitions]

   {#create-social-profile__table_fyv_dtr_bs}
4. Click Submit.
**Related concepts**   

* [Social media communication channel](https://www.servicenow.com/docs/cuzIkN9L8WHAK~EBmK0MHA "Use the social media communication channel to associate social profiles and social media conversations with cases.")

*[\>]: and then