---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a household staff relationship

# Create a household staff relationship {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a relationship between a staff member at a business organization (formerly business location) and a household.

## Before you begin

Role required: admin, sn_crm_household_relationship_data_manager, sn_customerservice_manager, sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager

## About this task

Users who have been added as staff members to a business organization can be assigned a household
relationship.

Relationships are based on responsibilities. A responsibility definition describes a
role or a function that supports a customer or consumer. To create a household
relationship, use the Relationship Manager responsibility.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceBusiness OrganizationsInternal/External Organizations.
2. Select either an internal or an external organization (formerly internal or an external business location).
3. In the Household Staff Relationships related list, select New.  
   This related list shows the households that have a relationship to any staff member for the location.
4. In the Household field, select the consumer to which the user is assigned.
5. In the Responsibility field, select the Relationship Manager responsibility.
6. In the User field, select the staff member to fulfill the responsibility.
7. Select Submit.  
   The relationship is added to the Household Staff Relationships related list.

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