---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign responsibilities

# Assign responsibilities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the responsibility data model to assign responsibilities to an organization member.

## Before you begin

Role required: admin

## About this task

Use the responsibility data model to assign multiple responsibilities to a single organization member across different business organizations. For hierarchy responsibilities you can assign the same responsibility to a user at
multiple locations. Each assignment has its own assignment point and excluded locations list. The user's effective access is the union of all assignments, minus excluded and restricted locations.  
The responsibility data model tracks the relationship between the organization members and their responsibility type in the Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] table.  
Note:  
If the business location plugin is active, this feature is enabled by default. However, for upgrade customer, the data in the \[sn_csm_svc_org_member_responsibility\] table will be auto-populated for existing organization members to confirm that they retain as much access after the upgrade. Any new records created after the Australia release must be created using the following steps.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceBusiness OrganizationsInternal/External Organizations.
2. Open the business organization (internal or external) record.
3. Open the Organization Member record from the Members related list.
4. Select New to create a record in the Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] table.  
   The Organization Member Responsibility record shows the following fields:
   1. Member: Refers to the \[sn_csm_service_organization_member\] table and is auto-populated if the record is initiated from the Organization Member related list.
   2. Type: Refers to the \[sn_customerservice_related_party_configuration\] table.
   3. Order: This field specifies the sequence in which records are displayed, organized according to business preferences.
   4. Excluded Organizations: Exclude the following child organizations from hierarchy-based access for this user.

   Note:  
   With the base system, users with a specific role can be assigned a particular type.{#csm-assign-responsibilities__table_wzl_3yr_ptb__entry__2}

   | Responsibility | Name |
   |-|-|
   | Location Agent Note: This role only applies to the internal organization. | sn_customerservice.svc_location_agent |
   | Location Consumer Agent Note: This role only applies to the internal organization. | sn_customerservice.svc_location_consumer_agent |
   | Location Contributor | sn_customerservice.service_organization_contributor |
   | Location Manager Contributor | sn_customerservice.svc_location_manager_contributor |
   | Location Manager Fulfiller Note: This role only applies to the internal organization. | sn_customerservice.svc_location_manager |
   | Location Relationship Manager Note: This role only applies to the external organization. | sn_bus_loc.location_relationship_manager |
   | Location Support Agent | sn_bus_loc.svc_location_support_agent |
   [Table 1. User roles and associated types]

   {#csm-assign-responsibilities__table_wzl_3yr_ptb}
5. After you assign the required related party type, select Submit.  
   A new responsibility is added to the organization member.

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