---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# List components

# CSM Configurable Workspace list components {#ariaid-title1}

Release version: Australia  
Updated October 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of CSM Configurable Workspace list components

CSM Configurable Workspace list pages display records from tables like cases or case tasks, enabling agents to efficiently navigate, search, filter, sort, and group records.
These list pages are composed of multiple components designed to streamline agent workflows by providing quick access and control over record data.
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## Key Components

* **List menu component:** Displays available and saved lists for the selected data source, including default configured lists and user-created ("My lists") lists. It is configured by administrators using UI Builder and works with the Record List component bundle to present list pages.
* **Record List component bundle:** Encompasses several subcomponents:
  * **Record list header:** Shows the list title, record count, elapsed refresh time, and provides actions such as refresh, new record creation, export, copy URL, search, and access to the Predicate Builder for filtering, sorting, and grouping.
  * **Predicate Builder:** Allows agents to define conditions to filter, sort (ascending or descending), and group records in the list, including filtering on related list data.
  * **Presentation list:** Displays records in columns and rows with features such as editable forms (via pencil icon), selectable rows, reorderable columns, and column-specific actions and filtering.
  * **Pagination control:** Supports navigation across multiple pages of records, enabling agents to move between pages and set the number of rows displayed per page.

## Practical Benefits for ServiceNow Customers

By leveraging these configurable list components, agents gain enhanced control and flexibility when working with customer service records. They can quickly access relevant lists, customize views, apply complex filters and sorting, and efficiently navigate large datasets. This improves productivity, reduces time spent searching for records, and supports streamlined case management workflows within the Customer Service Management workspace.  
List pages in CSM Configurable Workspace are made up of multiple components that present record data from tables and enable agents to search, sort and filter, and select records.
A list page is a content page that displays records from a table, such as cases or case tasks. List pages use the following components to help agents navigate lists and search, filter, sort, and group records.

## List menu component {#csm-config-workspace-list-components__section_m2l_wjj_qfc}

The List menu component displays the available and saved lists for the selected source. This component is used in combination with the Record List component bundle to create a list page.  
The List menu component includes the following tabs:

* Default lists: displays the lists that have been configured for the selected source. These lists give agents quick access to relevant records.
* My lists: displays the list created by the agent, which can help streamline repeat workflows. Agents can create their own lists from an existing list or by selecting a new source.
{#csm-config-workspace-list-components__ul_fyx_kwf_m3c}

The List menu component is configured by admins in UI Builder. For more information about the component, see [List menu](https://horizon.servicenow.com/workspace/components/now-record-list-menu-connected?release=brazil).

## Record List component bundle {#csm-config-workspace-list-components__section_sgg_vjj_qfc}

The Record List component bundle includes the following components:

* Record list header
* Predicate builder
* Presentation list
* Pagination control

{#csm-config-workspace-list-components__ul_yxk_gfs_xkc}For more information about the component bundle, see [Record List](https://horizon.servicenow.com/workspace/components/record-list?release=brazil).

## Record list header component {#csm-config-workspace-list-components__section_jjp_gjs_xkc}

The Record list header component includes the list title and the available list actions:

* List title: Displays the name of the list.
* Record count: Badge that shows the number of items in the list.
* List subtitle: Displays the elapsed time from the last list refresh.
* Refresh button: Refreshes the list with the latest data from the source table.
* Declarative actions: Actions configured for the list such as New and Export.
* More actions menu: Additional actions available for the list such as Copy URL.
* Search: Opens the search input modal which agents can use to search the list and clear the search.
* Filter, Sort by, and Group by: Opens the Predicate builder component, a type of condition builder that agents can use to filter, sort, and group list items.
{#csm-config-workspace-list-components__ul_rrn_xjs_xkc}

## Predicate Builder component {#csm-config-workspace-list-components__section_mzx_d5m_1lc}

The Predicate Builder component enables agents to set conditions from the record list header to filter which records appear in a list. Select Filter, Sort by, or Group by to display the conditions panel:

* Conditions: select fields and values to filter the list.
* Sort by: select one or more fields to sort the list and select ascending or descending functions.
* Group by: select the field to group by.
* Related list conditions: enables filtering with related lists.

{#csm-config-workspace-list-components__ul_epc_dvm_1lc}For more information, see [Predicate Builder](https://horizon.servicenow.com/workspace/components/now-predicate-builder?release=brazil).

## Presentation list component {#csm-config-workspace-list-components__section_vf1_ffs_xkc}

The Presentation list component displays data from the source table in columns and rows. This component also includes:  
* Edit form: Selecting the pencil icon next to a list item opens the record in the Edit form modal.
* Select all and Select row check boxes.
* Column headers: Include drag handles that agents can use to reorder columns; labels that describe the column data; and filter, sort, and group options.
* Column actions: Provides a menu with additional actions.
{#csm-config-workspace-list-components__ul_jk3_cns_xkc}

## Pagination {#csm-config-workspace-list-components__ul_jk3_acm_xkc}

The record list bundle uses the pagination control component to navigate pages in the list and set the number of rows per page. Pagination control divides a large set of content into multiple pages. It allows users move to
the next or previous page, jump to specific pages across multiple pages.