---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# List pages

# CSM Configurable Workspace list pages {#ariaid-title1}

Release version: Australia  
Updated October 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CSM Configurable Workspace list pages

CSM Configurable Workspace list pages provide agents with filtered, manageable views of cases, interactions, accounts, contacts, and other records.
These list pages enable agents to efficiently search, filter, sort, group, and select records, helping improve navigation and record management within their workspace.
Show full answer Show less  

## Using lists in CSM Configurable Workspace

* Agents can select predefined filtered lists such as **Cases \> My Cases**.
* Agents can create customized lists by choosing the table, the columns to display, and applying filter conditions.
* Lists support searching, filtering, sorting, and grouping of records to quickly locate and organize data.

## Configuring lists

Administrators with the appropriate role can configure list components using UI Builder. Additional list behavior and features are controlled via system properties, which allow fine-tuning of list functionality to meet organizational needs.

## List components

List pages are composed of several components that collectively enable record management:

* **List menu:** Lets agents navigate between lists using two tabs:
  * *Default lists:* predefined by admins
  * *My lists:* agent-created custom lists
* **Record List component bundle:** Includes the record list header, presentational list, and pagination control.
* **Record list header:** Shows the list title, available actions (such as creating records), and provides filtering, sorting, and grouping controls.
* **Predicate Builder:** Allows users to build filter conditions directly from the record list header.
* **Presentational list:** Displays the data in a structured table format with rows and columns.
* **Pagination control:** Enables navigation across pages of records and adjustment of how many records display per page.

## Working with multiple lists

Agents can open multiple lists simultaneously in separate workspace tabs for efficient multitasking. They can open lists in new primary tabs using keyboard shortcuts (Cmd/Ctrl + click), context menu options, or by selecting "Open in new session tab." This allows agents to switch between different lists without losing context, with tab labels clearly showing the list names.  
List pages in CSM Configurable Workspace provide agents with filtered lists of cases, interactions, and other records including accounts and contacts. Agents can use lists to search for records, sort and group records, and
select records to view information.
Figure 1. CSM Configurable Workspace lists

A list page is a content page that displays records from a table, such as cases or case tasks. List pages help agents navigate and manage records.

## Using lists in CSM Configurable Workspace {#csm-config-workspace-list-views__section_fxg_nys_1lc}

From a list page, agents can:

* Select a filtered list of records such as CasesMy Cases.
* Create a list of records by selecting the table, the columns to display in the list, and filter conditions that apply to the list.
* Search a list of records
* Filter, sort, and group records in a list
{#csm-config-workspace-list-views__ul_kqf_z4m_1lc}  
For more information, see the following topics:

* [Search and filter lists](https://www.servicenow.com/docs/IXfzPimwBBu1FZMi_zbpjw "Agents can search and filter records in lists in CSM Configurable Workspace. Agents can also sort and group records.")
* [Create a customized list of records](https://www.servicenow.com/docs/QqIPtkpdjtcwmvspJSm3Qw "Agents can create a customized list of records in CSM Configurable Workspace.")
* [Manage customized record lists](https://www.servicenow.com/docs/qUbVOFgqJzTjaeT6aH~T1w "Agents can manage the customized lists of records that they create in CSM Configurable Workspace. This includes saving a copy of a list, renaming a list, sharing or deleting a list, and opening a list in a new tab.")
* [Using lists in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-lists-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

## Configuring lists in CSM Configurable Workspace {#csm-config-workspace-list-views__section_qdq_eem_mxb}

Users with the administrator role can configure [list components](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ "List pages in CSM Configurable Workspace are made up of multiple components that present record data from tables and enable agents to search, sort and filter, and select records.") in UI Builder.

Additional list features are configured using system properties. For more information about setting these properties, see [Administering lists for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-lists-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## List components {#csm-config-workspace-list-views__section_qdq_jnw_mxb}

List pages in CSM Configurable Workspace are made up of multiple components that present information and enable agents to search, sort and filter, and select records.  
{#csm-config-workspace-list-views__table_owv_yzq_xkc__entry__2}

| Component | Description |
|-|-|
| [List menu](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__section_m2l_wjj_qfc) | Enables agents to navigate between lists. This component includes two tabs: * Default lists: admin-configured lists * My lists: agent-created lists {#csm-config-workspace-list-views__ul_kzx_wt3_zkc} |
| [Record List component bundle](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__section_sgg_vjj_qfc) | Combines the following components: * Record list header * Presentational list * Pagination control {#csm-config-workspace-list-views__ul_fzf_t4m_1lc} |
| [Record list header](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__section_jjp_gjs_xkc) | Displays the list title, actions agents can take on the list, and a button to create records. Agents can filter, sort, and group list items. |
| [Predicate Builder](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__section_mzx_d5m_1lc) | Enables users to set conditions from the record list header to filter which records appear in a list. |
| [Presentational list](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__section_vf1_ffs_xkc) | Displays data from the source table in columns and rows. |
| [Pagination control](https://www.servicenow.com/docs/bM6rwQ0eey0Ab0_yn7cDaQ#csm-config-workspace-list-components__ul_jk3_acm_xkc) | Enables users to navigate pages of records and set the number of records displayed per page. |
[Table 1. List components]

{#csm-config-workspace-list-views__table_owv_yzq_xkc}

## Open multiple lists in workspace tabs {#csm-config-workspace-list-views__section_fbz_rl4_23c}

Agents can open a list in a new workspace primary tab from the list menu by using Cmd/Ctrl + click. Agents can also select Open in new session tab from the list menu or
right-click the context menu.

For example, an agent may have the Open Cases list open and receive a link to a filtered list for an escalated customer. The agent can open the filtered list in a separate tab and switch between both lists without losing
their place. The tab label displays the list name for easy identification.

## Additional information {#csm-config-workspace-list-views__section_psk_tqq_q3c}

For more information about working with lists, see the following topics in the [Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) documentation:

* [Lists](https://www.servicenow.com/docs/access?context=lists-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [Administering lists for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-lists-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [Using lists in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-lists-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
{#csm-config-workspace-list-views__ul_hqg_15r_q3c}

*[\>]: and then