---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activity stream

# Activity stream {#ariaid-title1}

Release version: Australia  
Updated March 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The activity stream helps agents stay informed by displaying a running history of updates and communications within a CSM Configurable Workspace record like field changes, comments, work notes, and emails.
Figure 1. Activity stream in CSM Configurable Workspace

## Activity Stream component {#csm-config-ws-activity-stream__section_uzv_mrq_qfc}

The Activity Stream component in UI Builder displays a list of changes made to a record.

The standard record page template in UI Builder uses the Activity Stream component alongside other components that create a record page. While the standard record page template offers a useful starting point, admins can customize or build
their own record pages as needed.

The Activity Stream component is configured and customized by admins in UI Builder. For information on Activity Stream component configurations, see [Activity Stream UIB Setup](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-activity-stream-connected/uib-setup).

## Additional information {#csm-config-ws-activity-stream__section_uk1_ntq_q3c}

For more information about working with the activity stream, see the following topics in the [Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) documentation:

* [Administering Activity stream for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-activity-stream-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [Using the Activity stream in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-activity-stream-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
{#csm-config-ws-activity-stream__ul_hqg_15r_q3c}